Frequently Asked Questions

Do I need to set up an account to place orders?

An account is not required to place orders. You may check out as a guest. While you will receive an email confirmation and invoice, our system will not keep your order for your future reference.

Where do I go to update my account information?

Log into your account using the Sign In, located at the top right of every page.. Once logged in, you will see an option to update your account

I've forgotten my password

Click on the Sign In link, located at the top right of every page. You will see a Forgot Password link which you can use to reset your password.

I need help with a return or product that was received with damage.

See our Shipping & Returns policy page.

What forms of payment do you accept?

We accept all major credit cards. We no longer offer credit via invoices.

What are cookies? Do I need to enable cookies on my browser?

Cookies are text files with small pieces of data — like a username and password — that are used to identify your computer as you use a computer network. Specific cookies known as HTTP cookies are used to identify specific users and improve your web browsing experience. Data stored in a cookie is created by the server upon your connection. This data is labeled with an ID unique to you and your computer. When the cookie is exchanged between your computer and the network server, the server reads the ID and knows what information to specifically serve to you.

Having cookies enabled is suggested for the best possible website experience.